Dear Valued O’Neal Medical – CPAP Plus Patients,

United Healthcare has announced a change that affects some of its members:

Effective August 1, 2025, certain United Healthcare plans will require patients to obtain their durable medical equipment (DME) and supplies through a third-party company called Synapse Health.

Let us be very clear:

This change is not the result of any performance issue with O’Neal Medical.

In fact, Synapse approached us about joining their network. And after careful evaluation, we chose not to participate because we believe this arrangement does not serve your best interests because:

  • it limits your choice of which DME you want to use

  • it may severely limit your choices of which BRAND of DME and supplies you choose

  • we believe it will limit the amount of refills you can get on supplies, as prescribed by your doctor

For over 20 years, O’Neal Medical has proudly served the Greater Birmingham community. Through hurricanes, tornadoes, and even a global pandemic, we’ve remained committed to providing reliable, compassionate, local care—with 24/7 on-call service, real technicians, and a staff that knows you by name. We’ve sponsored local charities and supported your families, and in return, you’ve supported us.

We sincerely thank you.

So what Is Synapse Health?

  • Synapse Health is not a traditional DME provider.

  • They do not warehouse equipment or employ trained delivery staff. Instead, they broker services by contracting with outside DME companies to fulfill orders.

What Happens Next?

ONeal Medical CPAP-Plus will work directly with Synapse to:

  • Coordinate pickup of your current rental equipment sometime in August or September of 2025, and

  • Facilitate delivery from the new DME provider assigned by Synapse (which has not yet been named).

  • O’Neal Medical will continue to serve you with the highest standard of care until your transition is complete.

What if Need Supplies and Service Now?

If you are a current ONeal Medical CPAP Plus customer now and need CPAP masks, filters, tubing, oxygen service, oxygen tubing, or other supplies, please contact us as soon as possible. We are fully able to serve you until July 31st.

However, effective June 9th, 2025, ONeal Medical CPAP-Plus can no longer accept new United Medicare Advantage customers with these SPECIFIC Group Number Codes:

01327, 01328, 04513, 04540, 04507, 04542, 05007, 44010, 72912, 72914, 01329, 74154, 02171, 02173

What Can I Do?

  • If you want to purchase supplies and equipment from us directly, we will of course give you the BEST price possible!

  • You can also explore changing insurance plans to a plan that better supports your DME preferences, including the continued use of ONeal Medical.  We are in-network with:

    • Traditional Medicare

    • United’s PEEHIP plans

    • BCBS Blue Advantage

    • Humana (PPO)

    • Viva Medicare, and Baptist Medicare Me.

To find out if your plan is affected:

Check your United Healthcare UCard and look for:

  • Group Number (e.g., 74154)

  • Contract Number (e.g., H1889)

    Using the sample UCard and chart below as a guide, see if your plan is listed.
    (CLICK CHART TO ENLARGE)

If you have questions or want to contact Synapse Health directly, their phone number is: 1-888-33-MYDME

Thank you for your loyalty and trust. We will continue to advocate for your care and do everything we can to make this transition as smooth as possible.

Sincerely,

The O’Neal Medical – CPAP Plus Team