Dear Valued O’Neal Medical – CPAP Plus Patients,

United Healthcare has announced a change that affects some of its members:

Effective August 1, 2025, certain United Healthcare plans will require patients to obtain their durable medical equipment (DME) and supplies through a third-party company called Synapse Health.

Let us be very clear:

This change is not the result of any performance issue with O’Neal Medical.

In fact, Synapse approached us about joining their network. After careful evaluation, we chose not to participate because we believe this arrangement does not serve your best interests.

For over 20 years, O’Neal Medical has proudly served the Greater Birmingham community. Through hurricanes, tornadoes, and even a global pandemic, we’ve remained committed to providing reliable, compassionate, local care—with 24/7 on-call service, real technicians, and a staff that knows you by name. We’ve sponsored local charities and supported your families, and in return, you’ve supported us. For that, we sincerely thank you.

What Is Synapse Health?

  • Synapse Health is not a traditional DME provider.

  • They do not warehouse equipment or employ trained delivery staff. Instead, they broker services by contracting with outside DME companies to fulfill orders.

What Happens Next?

In June and July, we will work directly with Synapse to:

  • Coordinate pickup of your current rental equipment, and

  • Facilitate delivery from the new DME provider assigned by Synapse (which has not yet been named).

  • Please rest assured: O’Neal Medical will continue to serve you with the highest standard of care until your transition is complete.

  • If you want to purcahse supplies and equipment from us directly, we will of course give you the BEST price possible!

  • You can also explore changing insurance plans

Need Supplies?

If you need CPAP masks, filters, tubing, oxygen, or other supplies, please contact us as soon as possible. We are fully able to serve you until July 31st.

To find out if your plan is affected:

Check your United Healthcare UCard and look for:

  • Group Number (e.g., 74154)

  • Contract Number (e.g., H1889)

    Then refer to the chart below to see if your plan is listed.

If you have questions or want to contact Synapse Health directly, their phone number is: 1-888-33-MYDME

Thank you for your loyalty and trust. We will continue to advocate for your care and do everything we can to make this transition as smooth as possible.

Sincerely,

The O’Neal Medical – CPAP Plus Team